Location
Mexico
Job Type
Full Time
Posted
May 29, 2026
Job Description
IT Help Desk Supervisor
Location: Zona Centro/Rio, Tijuana, Mexico.
Work shift: Full-time (On site)
Schedule: Monday–Friday between 7:00 AM – 4:00 PM (or based on business needs/45 hours/week).
About the Role
We are seeking an experienced IT Help Desk Supervisor to lead our technical support operations and ensure optimal performance of IT infrastructure. This role will oversee Help Desk teams (T1–T3), manage escalations, and support critical IT projects while maintaining high service standards.
The ideal candidate is a hands-on technical leader with strong troubleshooting skills, team management experience, and a proactive approach to IT operations.
Key Responsibilities
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