IT Support Analyst (1st/2nd Line)

IT Support Analyst, 1st / 2nd Line Support, Service Desk

My client is a large financial organisation who is looking for an experienced IT Support Analyst to administer a busy IT Service Desk with internal customers and IT work streams.

You must have previous experience as a 1st/2nd Line IT Support Analyst and will have knowledge of most of the following:

• 2 years’ experience of working within an ITIL Servicedesk
• Strong 1st line and some 2nd line support experience
• Windows 7/8 operating systems
• Good working knowledge of MS Office 2003 and 2013 products
• Very strong customer facing and communication skills
• Excellent organisational skills
• Ability to work under pressure
• Clear and positive telephone manner
• Being a good “all-rounder” in terms of supporting all areas of IT
• Good team working skills
• Excellent communication skills (both orally and written) across ...