IT Support Analyst I

About the Role:

The IT Support Analyst I provides first‑level technical support by managing the ticket queue, resolving user issues, and configuring new or replacement equipment. This role supports IT asset lifecycle activities, performs imaging and data recovery tasks, and assists with IT audits and efficiency improvements. The position works closely with the employees of Navia Benefits, team members, and ServiceDesk Manager, coordinates with vendors, maintains accurate ticket updates, and performs other duties to ensure smooth daily IT operations.

What You’ll Do:

• Manage ticketing queue and projects.
• Configure equipment for new hires and replacement equipment.
• Coordinate and execute IT asset lifecycle activities from requisition through disposal.
• Assist with implementing IT efficiencies and self‑service.
• Perform IT audits/governance as needed.
• Perform imaging, encryption, data recovery, and backu...