IT Support Lead (Break/Fix Lead)

Job Summary:
The IT Support Lead (Break/Fix Lead) is a critical role in our data center operations, responsible for leading a team of repair technicians and ensuring the efficient and effective resolution of technical issues. As a key member of the technical support team, you will be responsible for providing expert guidance, oversight, and leadership to drive resolution, improve processes, and enhance customer satisfaction. Responsibilities: Lead, motivate, and manage a team of repair technicians, providing coaching, mentoring, and development opportunities to enhance their skills and expertise. Provide expert technical guidance and oversight to ensure that all repairs are performed efficiently and effectively, meeting or exceeding quality standards. Collaborate with cross-functional teams to resolve complex technical issues, driving root cause analysis and implementing corrective actions to prevent recurrence. Identify areas for process improvement and implement changes to optimiz...