IT Support Operations Lead - Incident & SLA Champion

DTN (Data Transmission Network) is seeking an IT Support Lead for its Metro Manila office. This role involves overseeing the Tier 1 IT support team to ensure reliable and high-quality support for employees across the organization. Responsibilities include managing support operations, team performance, and incident resolution.

The ideal candidate will have significant experience in IT support, strong leadership skills, and familiarity with monitoring tools like Datadog, as well as JIRA and Confluence for ticket tracking and documentation.