IT Support Representative Bilingual

Become a Bilingual IT Support Representative in Ottawa, ON, with a hybrid work model. Utilize your English and French skills to assist users in navigating security measures while enhancing their digital experience.
In this 3-month contract role, you will support users in key security processes, particularly Multi-Factor Authentication. This position is well-suited for those who are keen to impact people's daily work positively and enjoy real-time problem-solving in IT support. The supportive team environment emphasizes collaboration and growth.
Key Responsibilities:
• Provide bilingual support via phone for English and French users
• Lead users through MFA setup and mobile app guidance
• Address login issues, device concerns, and access problems
• Verify user identities while adhering to security protocols
• Direct complex issues to senior technical teams
Requirements:
• Minimum of 1 year IT support experience with MFA
• Proficient in English and French, w...