Provide guidance, assistance, coordination and follow up on client questions, problems, or malfunctions of all systems applications, hardware and software, installed and maintained by the company.
Participate in telephone support rotation providing support to users in offices across the US via remote assistance tools.
Document problems and solutions in the Service Desk ticketing system
Inform management of potential problems and identifies problem trends
Create and maintain computer images
Install hardware and peripheral components such as monitors, keyboards, printers, and hard drives.
Install, configure, maintain, and upgrade computer hardware and software.
Provide videoconference administration and support.
Any other duties and special projects as assigned
Basic Qualifications
Bachelor’s Degree required from an accredited, not for profit, in person university or c...
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