Job Description
IT Support Specialist – Job Description
Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go‑to person for first level technical support for internal customers – to provide resolutions to technical concerns which will result in minimal recurring issues.
As you tackle your new tasks for the day, you will ensure quality service in accordance with departmental standards and guidelines, and provide a positive customer service orientation resulting in high customer satisfaction ratings.
Responsibilities
Provide first‑level technical support for internal customers.
Diagnose and resolve hardware, software, and network issues.
Document problems and solutions for customers and other technical support personnel.
Maintain and troubleshoot IT systems and equipment.
Participate in 24/7 rotatio...