Job Description
Job Responsibilities
• Provide service desk and technical support for desktops, laptops, peripherals, and related hardware/software, including troubleshooting, installation, maintenance, upgrades, and end user support.
• Respond to and resolve IT service requests in a timely manner, maintaining accurate helpdesk records and escalating vendor issues when needed.
• Install, configure, test, monitor, and maintain workstation systems, peripheral devices, and network connectivity to ensure optimal performance and security.
• Maintain IT asset inventory records, including hardware deployments, repairs, replacements, and lifecycle tracking.
• Coordinate with end users, vendors, and technical teams to implement solutions, support business needs, and maintain system integrity and best practices.
• Support user training, documentation, reporting, and continuous improvement efforts while staying current on technology, tools, and industry trends.