IT & Telephony Support Analyst (Contract)

Role Overview

We are seeking an IT & Telephony Support Analyst to support the review and analysis of PSTN (Public Switched Telephone Network) lines across NHG sites. This role involves visiting multiple locations to identify where telephone lines are installed, determine their purpose, and document the equipment and services associated with each line.

The ideal candidate will have a blend of administrative, communication, and technical IT skills, with experience in telephony and networking. This is a hands-on role that requires site visits, stakeholder engagement, and accurate data collection.

Key Responsibilities

Conduct site visits across NHG locations to investigate and assess PSTN telephone lines.
Identify the location, purpose, and usage of each telephone line.
Record and document telephony equipment and services in use.
Gather and validate information relating to telephone contracts and associated infrastructure.
Liaise with site contac...