Job Description
ITIL Business Analyst (12-month FTC)
Location: Dublin (Hybrid)
Contract: 12-Month Fixed-Term Contract
Reporting To: Head of IT Operations
The Opportunity
Our client, a leading professional services organisation, is seeking an experienced Business Analyst to join their IT Operations team and play a key role in a major IT transformation programme.
This is an exciting opportunity to work on large-scale process improvement initiatives, helping to modernise IT operations, enhance service delivery, and drive operational efficiency through best-practice service management frameworks.
The successful candidate will work closely with IT teams, business stakeholders, and third-party vendors to analyse current processes, design future-state operating models, and support the implementation of new technologies and service management tools.
Key Responsibilities
Process Analysis & Impr...