Location
johannesburg
Job Type
Full-time
Posted
July 13, 2026
Job Description
Introduction
A well-established company based in Midrand, Johannesburg is looking for a ITIL certified IT Manager to join their team.
Send your CV to hr5 (at) peopledimension (dot) co (dot) za.
Duties & Responsibilities
- Monitor daily Backlog (Download from Compass), Coordinate repair activities with technicians and report progress by COB every day.
- Manage technical escalations and Raise technical tickets with respective Vendor where required.
- Coordinate customer escalations with Vendor customer relationship team (CRT)
- Provide Daily/Weekly/Monthly reports and presentations based on Vendor requirement.
- Supervision of the customer support team to ensure compliance to performance targets (KPIs) and overall customer satisfaction.
- Development of staff to ensure skills levels match both current and future operational and customer requirements, including training and certification of technicians.
- A...