Location
Chicago, Illinois
Job Type
Full-time
Posted
May 10, 2026
Job Description
Job Title: ITSM Business Analyst/ServiceNow Business Analyst
Location: Chicago, IL-Hybrid role
Duration: 6 months
Job Description:
POSITION SUMMARY:
Serve as a part of an IT Service Management (ITSM) team in a highly regulated environment supporting the Federal Home Loan Bank of Chicago. The ITSM Business Analyst is responsible for the daily execution, monitoring, and continuous improvement of IT Service Management processes. This role supports the operational integrity of Change Management, Problem Management, Software Asset Management, and ITSM Data Analytics, ensuring compliance, efficiency, and service quality across the enterprise. We use ServiceNow to deliver and maintain technology solutions that improve operational efficiency.
RESPONSIBILITIES
Location: Chicago, IL-Hybrid role
Duration: 6 months
Job Description:
POSITION SUMMARY:
Serve as a part of an IT Service Management (ITSM) team in a highly regulated environment supporting the Federal Home Loan Bank of Chicago. The ITSM Business Analyst is responsible for the daily execution, monitoring, and continuous improvement of IT Service Management processes. This role supports the operational integrity of Change Management, Problem Management, Software Asset Management, and ITSM Data Analytics, ensuring compliance, efficiency, and service quality across the enterprise. We use ServiceNow to deliver and maintain technology solutions that improve operational efficiency.
RESPONSIBILITIES
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