ITSM SLA & Reporting Lead

A leading technology firm in the Philippines is seeking an ITSM Service Level Agreement (SLA) and Reporting manager. This role involves driving the delivery of reporting and SLA requirements, developing Service Delivery Dashboards, and leading process improvements. The ideal candidate will have a Bachelor's degree in IT or a related field and 3-5 years of experience in a similar role. The position allows for a hybrid work setup, requiring onsite reporting four times a month.
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