ITSM Specialist for Incident Coordination

Support incident management in a hybrid environment as an ITSM Specialist. Engage in continuous improvement of incident processes and collaborate on major incident support through effective communication.
Joining the Infrastructure and Operations team, you will be integral in the execution of incident management activities. Your role will involve incident coordination, triage, prioritization, and adherence to established ITSM methodologies. Experience with ServiceNow is crucial as you monitor incident queues and generate reporting on SLAs and trends.
Key Responsibilities:
• Execute ITSM-aligned Incident Management activities
• Support incident coordination and resolution processes
• Perform prioritization, escalation, and communication of incidents
• Ensure proper logging and updating of incidents in ServiceNow
• Engage in post-incident reviews and documentation
Requirements:
• Over 5 years in IT service delivery or operations
• ITIL Foundation certificati...