JC Digital Repair Specialist ( 86351077 )

Posted Date: 03 Jul 2026
Function/Business Area: Customer Service
Location: Chittoor Job Responsibilities
Shortlist, onboard and certify Partner or Technician
Ensure availability and manage upgrades or terminations
Conduct initial training, reskilling, upskilling, and periodic refresher programs
Deliver hands-on field training through OJTs
Track KPIs and performance metrics of partners and technicians
Take corrective actions based on evaluation outcomes
Guide and support issue resolution within TAT to ensure customer satisfaction
Conduct audits, inventory reconciliation and FTTx device inspections
Handle walk-in customer interactions, device repairs and swaps, CRM entries, and software upgrades
Train and support extended service points
Travel to touchpoints as per requirement
Handle complaint management, out-calling, and coaching Jio Associates as per need
Education Requirement
ITI/ Diploma (Preferably in ECE/ Telecommunic...