Job Quality & Customer Experience Manager

Quality & Customer Experience Manager

Contact Center in Groot-Bijgaarden, Belgium APPLY NOW

LET'S TALK ABOUT THE JOB

LET’S TALK ABOUT THE JOB!
At Shurgard, we believe every interaction is an opportunity to deliver peace of mind. As our Quality & Customer Experience (CX) Manager, you will drive our service strategy across all seven European markets. Reporting directly to the Call Channel Sales & Service Operations Director, you will bridge the gap between direct customer feedback and operational excellence.

Your mission will be two-fold: ensuring our external sales partner delivers flawless sales call quality, while simultaneously auditing and elevating the quality of service and retention calls handled directly across our vast network of stores.

LET’S TALK ABOUT YOUR RESPONSIBILITIES!

You oversee and audit the call quality of our external sales partner, ensuring they meet Shurgard’s high standards ...