Junior IT Service Management

About The Job

As the IT Service Management Coordinator, you, together with the team, will act as a Center of Excellence providing services to several departments, as well as being in charge of overviewing technical services provided for several business functions. The scope includes a variety of technologies supporting: Data Solutions, Web Services Applications, Business Intelligence, Financial Solutions, Mortgage Solutions, Platform Services, etc.

What You Do

• Assist the Service Management Team with several activities (e.g., monitoring, reporting, data processing, documentation maintenance, etc.).
• Provide insights to improve processes and AI/Automation solutions while also supporting the development of a variety of reports (e.g., Status Updates, IT Healthchecks, Process Summaries, Service Status Analytics).
• Help in maintaining relevant IT Service Documentation in Allianz Technology’s systems, e.g. Archer, ServiceNow, SharePoin...