Junior IT Support Engineer

Job Summary We are seeking a proactive Junior IT Support Engineer to provide exceptional first-line technical support to our team. In this role, you will be the primary point of contact for resolving everyday hardware, software, and basic network issues. You will configure workstations, manage user accounts, and troubleshoot systems to ensure minimal downtime for our staff. This position is perfect for an entry-level professional eager to expand their practical knowledge of enterprise IT systems and cloud applications. Key Responsibilities Technical Support & Troubleshooting Resolve Tier 1 and Tier 2 tickets related to operating systems, software apps, and hardware. Troubleshoot peripheral devices including printers, scanners, monitors, and docking stations. Support office infrastructure by diagnosing local Wi-Fi, Ethernet, and conferencing tool issues. Escalate advanced problems to specialized systems or network teams with detailed notes. System Provisioning & Deployment Set up new hi...