Junior Operations - Sales Support

Job Function: Software & Cloud The role:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.
We are thrilled to announce an opportunity to join our team as:
**Junior Operations - Sales Support**:
**SoftwareOne**
Scope: Full time | Office: Mexico City | Hybrid
This role plays a key role in the Software & Cloud Marketplace Delivery Model, offering early and direct access to clients. They have direct interactions with clients to ensure better end-to-end accountability for the respective quote process.
**How a day-to-day would look like in this role**
- Scoping, client query handling (on-catalogue) and quote creation through SoftwareOne Delivery CRM (OneWorkplace).
- Non-strategic renewal management (on-catalogue).
- Vendor engagement (on-catalogue).
**Performance KPIs**
- Client Satisfaction Score (CSAT).