Job Description
Mexico City, Mexico**Junior Player Support Agent****This position is required to be on-site at our office in Mexico City****Flexible Schedule, Temp to Perm Potential****Gross Starting Salary of 18,000 MXN per month**As a Player Support Agent for Lionbridge Games, your role will be vital in augmenting our customer support efforts.Your tasks will revolve around handling customer support inquiries, as well as identifying and monitoring player issue trends.
**What You Will Do**:- Provide excellent customer service to players, responding to their ticket inquiries, and resolving their problems in a timely and professional manner.
- Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems.
- Collect feedback from players regarding game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance.
- Enforce the game's terms of servic...