Knowledge Analyst

At a strategic level the Knowledge analyst will follow and adhere to the Customer Service Centre (CSC) Knowledge Management Process

The overall role includes:

• Continually improving the Knowledge Management processes.
• Ensuring that Knowledge articles within the Knowledge Base(s) are reviewed for relevance and accuracy.
• Promoting the effective use of documentation and the Knowledge Base within the business.

Main Responsibilities

Day-to-Day Operation:

The Knowledge Analyst will

• Manage and review the progression of Knowledge Articles in accordance with the CSC Knowledge Management processes.
• Develop, co-ordinate and promote the effective functioning of Knowledge Management activities across all of ICT’s support and development areas
• Ensure all new Knowledge Articles are reviewed for relevance and accuracy prior to publication.
• Ensure any outdated artic...