Job Description
Job Title: L1-L2 Support Engineer
Experience reqquired:3-7 years
Key Skills: MSP, Microsoft 365 Administration, Windows Operating System, Linux(Intermediate) , macOS (Basic to Intermediate) , Troubleshooting, Networking basics, Active Directory, RMM Tools, etc.
Key Responsibilities: • Respond to and resolve basic technical support tickets, emails, or calls across Windows, macOS, and Linux environments.
• Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
• Monitor system alerts and proactively notify relevant teams.
• Assist with software installations, basic network troubleshooting, and system access issues on Windows, macOS, and Linux systems.
• Provide support for password resets, email issues (MS365), and end-user device setups (Windows, macOS, and Linux laptops/desktops).
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