L1 Support Engineer (Bridge) COL, Remote

Get Bridge · colombia, colombia, Colombia

Location

colombia

Job Type

Full-Time

Posted

June 02, 2026

Job Description

 
  What you will be doing 
 : Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users (some tickets will be initial contacts and others will be escalated from admins)
 Impersonate the Yoda voice during down time.
 When working tickets:
 Validate and clarify the issue reported
 Answer how-to questions
 Fix end-user issues that are resolvable through the Bridge user interface
 Replicate, troubleshoot, and describe simple bugs
 Keep thorough, clear, and complete records in the ticketing system of all actions taken
 Escalate tickets not resolvable at the L1 level to the L2 Support team
 Levitate desk chair across the room.
 Be friendly, efficient, and dependable, and always provide timely updates to users
 When assigned, create documentation of Support processes
 Perform other duties as assigned by s...
        

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