L2 Application Support

Morgan McKinley · singapore, singapore, Singapore

Location
singapore
Job Type
Full-time
Posted
June 08, 2026

Job Description

Job
Description: We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system. Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles
and
Responsibilities: Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following: Knowing and understanding the issue, Investigate and perform analysis to determine root cause(s), Provide corrective and preventive solution, Ensure successful and timely completion of application batch jobs, Propose improvements to address recurring issues and Close monitoring gaps. Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments, Identify opportunities for automation to minimize manual task and Provides...

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