Location
Mumbai
Job Type
Full-time
Posted
June 05, 2026
Job Description
Job Summary
We are hiring an L2 Support Engineer with production support experience. This role requires hands-on troubleshooting in live environments, deep understanding of distributed systems, and the ability to resolve critical incidents under pressure.
Mandatory Skills (Strictly Required)
Application Support (L2):
Minimum 3–5+ years in
production support roles
REST APIs & Microservices:
Minimum
1+ year real-time troubleshooting experience
Monitoring & Logging Tools:
Hands-on experience with at least one:
Splunk
Kibana
Datadog
AWS CloudWatch
AWS Cloud:
Practical experience in:
Log analysis (CloudWatch)
Basic service understanding (EC2, Lambda, S3, etc.)
Incident Management:
Proven experience in:
RCA (Root Cause Analysis)
Production issue resolution within SLA
Handling P1/P2 incidents
Key Responsibilities
Provide L2 support for payment systems in produ...
We are hiring an L2 Support Engineer with production support experience. This role requires hands-on troubleshooting in live environments, deep understanding of distributed systems, and the ability to resolve critical incidents under pressure.
Mandatory Skills (Strictly Required)
Application Support (L2):
Minimum 3–5+ years in
production support roles
REST APIs & Microservices:
Minimum
1+ year real-time troubleshooting experience
Monitoring & Logging Tools:
Hands-on experience with at least one:
Splunk
Kibana
Datadog
AWS CloudWatch
AWS Cloud:
Practical experience in:
Log analysis (CloudWatch)
Basic service understanding (EC2, Lambda, S3, etc.)
Incident Management:
Proven experience in:
RCA (Root Cause Analysis)
Production issue resolution within SLA
Handling P1/P2 incidents
Key Responsibilities
Provide L2 support for payment systems in produ...