L2 Support Engineer (Managed Services)

The Opportunity

We’re a growing managed services provider operating across Queensland, and we’re looking for a capable Level 2 Support Engineer to join the team.

This role suits someone who enjoys solving technical problems, taking ownership of escalations, and working closely with both customers and internal teams to deliver solid outcomes.

You’ll step into a role where your input matters, your ideas are heard, and there’s genuine opportunity to grow as the business continues to scale.

This is a hands-on technical role with variety across support, escalations, and project work, with a strong focus on doing things properly and continuously improving how services are delivered.

What You’ll Be Doing Day to day, you will:

• Act as an escalation point for Level 1 technicians, resolving or triaging complex technical incidents within agreed timeframes
• Manage your ticket queue proactively, includi...