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Lead, Account Management

foodpanda · Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Location
Kuala Lumpur
Job Type
Full-time
Posted
July 14, 2026

Job Description

Job Description

The Lead of Account Management (Shops) is responsible for driving the commercial growth of our existing Q-Commerce marketplace portfolio. This role spans across grocery and all non-grocery verticals, covering the whole of Malaysia. Leading a high-performing team of Strategic Account Managers, Account Managers and Coordinators, your mandate is topline and commercial acceleration.

Key Responsibilities:


1. Team Leadership & Performance Culture

  • People Management: Lead, mentor, and coach a team of Strategic Account Managers, Account Managers and Coordinators, fostering a culture of data-driven portfolio management and high-velocity execution.
  • KPI Management: Accountable for team delivery across KPIs and OKRs, including topline ambition, campaign participation, and revenue targets.
  • Cross-Functional Alignment: Work closely with cross-functional teams (including acquisition, operations) to ensure smooth merchant l...

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