Lead Concierge

Lead Concierge/Front Desk Supervisor Location: Houston, TX Company: Stratton Amenities Position Type: Full-Time Position Summary Stratton Amenities is seeking a polished, service-oriented Lead Concierge to oversee daily front desk operations at a luxury residential community in Houston, Texas. This position serves as the primary on-site leader for the concierge team and is responsible for maintaining hospitality standards, supporting team performance, and ensuring an exceptional resident experience. The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk responsibilities. Essential Responsibilities Deliver exceptional customer service to residents, guests, vendors, and property staff. Serve as the primary point of contact for concierge operations during assigned shifts. Lead by example in professionalism, appearance, communication, and hospitality. Assis...