Lead Consultant (Unified Communications)

Make an impact by: Provide 24x7 standby support , ensuring high availability and performance of cloud-based infrastructure through proactive monitoring and maintenance. Manage Level 2/3 incidents, including high‑severity escalations, root cause analysis, and end‑to‑end incident resolution. Execute configuration, problem, and change management (CR/MACD) for vSBC and network components, including hardware/firmware upgrades and security remediation. Collaborate with vendors and ecosystem partners on platform upgrades, patches, VAPT activities, and escalations, while delivering monthly service reports to drive continuous improvement.

• Strong investigative, problem‑solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall
• Perform regular monitoring and maintenance of the cloud‑based infrastructure to ensure optimal performance and availability
• Manage and mitigate escalations of high impact system fail...