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Lead IT Operations Engineer

DTN · Manila, Metro Manila, Philippines

Location
Manila
Job Type
Full time
Posted
June 03, 2026

Job Description

Description

:

TheIT SupportLead leadsDTN's internal Tier 1 IT support function, ensuring reliable, responsive, and high-quality support experiences for employees across the organization. This roleis responsible foroverseeing day-to-day support operations, managing team performance, coordinating internal notifications, and drivingescalation ofworkflows during system issues and outages. Reporting to the Cloud & Operations Platform Manager, the IT Support Manager plays a critical role inmaintainingoperational continuity and employee productivity.

What you will be responsible for:

Team Leadership & Operations

  • Lead, mentor, and manage the Tier 1 IT support team, including hiring, performance reviews, and professional development.
  • Establish and enforce support standards, SLAs, and best practices to ensure consistent, high-quality service delivery.
  • Oversee daily ticket queue management and workload distribution across the...

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