Location
richmond hill
Job Type
Full-time
Posted
July 09, 2026
Job Description
Join Connex Telecommunications as a Lead Solution Consultant specializing in CCaaS and agentic AI. Utilize NiCE CXone and Cognigy to revolutionize customer service experiences through advanced technology integration.
As a hands-on consultant, you will manage end-to-end solution workstreams, collaborating with engineers and architects to drive innovation. Your role includes mentoring team members while ensuring high-quality delivery of AI-powered solutions tailored to client needs.
Key Responsibilities: • Design and implement CCaaS solutions from requirements to deployment • Architect AI experiences and conversational automation • Draft technical designs and integration specifications • Oversee script and flow configuration in CXone and Cognigy • Drive API integrations with major CRM systems
Requirements: • 5+ years in contact center solution design and implementation • 2+ years experience with Cognigy AI solutions • Familiarity with cloud architecture princip...
As a hands-on consultant, you will manage end-to-end solution workstreams, collaborating with engineers and architects to drive innovation. Your role includes mentoring team members while ensuring high-quality delivery of AI-powered solutions tailored to client needs.
Key Responsibilities: • Design and implement CCaaS solutions from requirements to deployment • Architect AI experiences and conversational automation • Draft technical designs and integration specifications • Oversee script and flow configuration in CXone and Cognigy • Drive API integrations with major CRM systems
Requirements: • 5+ years in contact center solution design and implementation • 2+ years experience with Cognigy AI solutions • Familiarity with cloud architecture princip...
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