Job Description
Your role
The Lead Technician (LT) prioritizes a 'customer-first' mindset and ensures timely and accurate planning and delivery of customer requests. The LT assist the Manager Remote Hands and Manager Data Center with the training and development of the Data Center Technicians. The LT proactively manage daily customer services requests activities and other planned works and ensures an efficient resource utilisation and an excellent customer service level by meeting committed deadlines. The LT provides technical leadership and advanced support and can be a specialist with a particular skill set. The LT serves as the primary contact for Technicians, acts as Manager Remote Hands in their absence, and assists Site Management in communicating with customer representatives during daily operations and incident escalation. As working supervisor, the LT oversees and coordinates all customer services requests and manages outing / allocation of service requests coming from...