Location
durban
Job Type
Full-time
Posted
May 29, 2026
Job Description
About the Role
We are seeking an experienced and driven Learning & Development Manager to lead the design, delivery, and continuous improvement of training programmes within a dynamic, high-performance BPO environment.
This role will be responsible for developing impactful learning solutions across product, process, systems, and skills training, while leading a team to deliver high-quality training interventions across the business.
You will play a key role in ensuring employees are equipped with the knowledge, skills, and cultural alignment needed to meet client expectations and drive operational success.
Key Responsibilities
- Design, implement, and continuously improve the Learning & Development strategy
- Develop and deliver blended learning solutions (face-to-face, virtual, e-learning, coaching, and on-the-job training)
- Lead and manage a team of facilitators, ensuring hi...