Legal Applications Analyst (Ottawa)

Legal Applications Analyst – Calgary, AB / Toronto, ON / Vancouver, BC / Edmonton, AB / Ottawa, ON / Montreal, QC

The Legal Applications Analyst provides advanced technical support for a portfolio of legal applications, for example: matter and transaction management, document automation, contract lifecycle management, legal AI tools, workflow enablement, and electronic signature solutions. The role ensures these applications operate reliably, remain current, and meet functional and security standards, while supporting evaluation and onboarding of new application capabilities.

Responsibilities

• Maintains day‑to‑day operations of assigned applications.
• Configures applications to operate optimally in alignment with business and technical requirements.
• Provides advanced technical support (Level2 and3) by responding in a timely manner to escalated incidents and service requests.
• Performs technical implementations and onboarding o...