Level 2 – IT Support Specialist & Client Support | Remote 1769

Este es un puesto de trabajo remoto. Are you passionate about solving technical problems while delivering an outstanding client experience? We're looking for a Level 2 IT Support Specialist & Client Support with strong experience in Managed Service Provider (MSP) environments to provide advanced technical support for remote and hybrid organizations. This role combines technical expertise with exceptional communication skills. You'll serve as the primary point of contact for clients, resolving complex technical issues, supporting modern macOS, Google Workspace, and SaaS environments, and ensuring every interaction builds trust and confidence. Responsibilities Provide Tier 2 technical support for escalated issues involving macOS workstations, networks, Google Workspace, and SaaS platforms. Diagnose and resolve technical incidents independently while maintaining clear and thorough documentation. Collaborate with Tier 1 and Tier 3 teams to resolve issues and share technical knowledge. Sup...