Líder Estratégico de Contactación y WFM

A leading online education platform in Colombia is seeking a Director to lead workforce operations in their call center. The role requires excellent leadership and interpersonal skills, with a focus on optimizing resource planning and managing a skilled team. Candidates should have at least 8 years of experience in Workforce Management, familiarity with WFM tools, and strong analytical capabilities. This position offers the opportunity to drive efficiency and revenue through innovative strategies and collaboration across various teams.
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