Lm009: Dispatcher (Ciudad Apodaca)

General Job Description

• Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
• Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
• Organizes pick‑up/delivery requests for customers according to location and reroutes couriers when necessary.
• Handles all customer incoming calls on all pickup/delivery related matters.
• Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
• Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
• Maintains Station Ops; Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
• May be required to perform other duties as ass...