Loan Application Customer Service

Job Description
Sallie Mae is seeking Customer Service Agents to support a high-volume loan application surge during the 2026 peak season. This role operates as the loan application support center, handling inbound calls and guiding customers through the student loan application process.
Key Responsibilities
• Handle a high volume of inbound calls related to student loan applications
• Provide end-to-end support from application initiation through submission and servicing
• Maintain strong knowledge of Sallie Mae loan products and eligibility requirements
• Accurately document customer interactions in internal systems
• Deliver empathetic, clear, and compliant customer service

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for...