Loss Analyst I

Responsibilities

• Perform routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience. Make, receive and assist with calls through assigned call center queue/s.
• Manage and resolve a working list of all items in collection to Global Payments under a high stress and evolving environment while adhering to time management standards to all members to meet a set metric.
• Review and inform customers of delinquent / past due accounts indebted to Global Payments as outlined in the process to result in recovery. Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory ...