Mainframe Support Engineer

**Job Title**: Mainframe Support Engineer
**Location**: Remote in Mexico
**Job Type**: Full-Time
**Key Responsibilities**:
- Provide L2/L3 support for mainframe-based systems including Clearing and Central Counterparty (CCP) platforms.
- Analyse, debug, and resolve issues in COBOL programs, JCL scripts, and CICS transactions.
- Monitor and troubleshoot DB2 databases, SQL queries, and VSAM file structures.
- Work with IBM MQ for messaging and job processing.
- Interact with operations, business teams, and engineering groups to understand and resolve production issues.
- Create documentation for fixes, technical processes, and error resolutions.
- Participate in change management processes and follow full SDLC practices.
- Develop tools and scripts to automate support processes and enhance system monitoring.
- Work collaboratively across departments to address complex system issues.
- Provide reporting and insights for client communications and comp...