Major Incident Management Lead

Project Control Services Practitioner Project Role : Project Control Services Practitioner Project Role Description : Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Must have skills : Incident Management Good to have skills : Change Management, Problem Management, Reporting Analytics Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary The Major Incident Management (MIM) Lead is responsible for end-to-end management of Priority 1 / Major Incidents, ensuring rapid service restoration, effective stakeholder communication, and strict adherence to ITIL-aligned Incident and Major Incident processes. The role acts as the single point of command during major outages, coordinating cross-functional technical teams, service owners, vendors, and leadership until resolution and handover to Problem Management. Key Responsibilities Maj...