Managed Service Delivery Lead

ABOUT CoorB We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry. OUR OPPORTUNITY CoorB is seeking an experienced Managed Service Delivery Lead to oversee end-to-end delivery of managed services engagements. This role is accountable for service performance, SLA adherence, operational governance, and continuous improvement across application support and service operations. The role requires strong leadership, structured service management expertise, and experience operating within regulated environments. YOU WILL Own and manage end-to-end managed service delivery, ensuring compliance with contractual SLAs, KPIs, and quality standards. Act as the primary service delivery point of contact, managing stakeholder communication, e...