Manager Bpo

Vision India Services Pvt. Ltd. · Noida, Uttar Pradesh, India

Location

Noida

Job Type

Corporate Job

Posted

June 08, 2026

Job Description

  JOB PURPOSE:- 
 We are looking for an experienced Call Center Manager to oversee and manage small call centers located at various Skill Development Centers across four states namely Bihar, Uttar Pradesh, Jharkhand & West Bengal. The ideal candidate will possess strong coordination and Management Information System (MIS) skills to ensure the effective operation of these call centers. The Call Center Manager will be responsible for the overall performance, quality, and efficiency of the call centers, with a focus on delivering exceptional service to our stakeholders in Rural BPO business.
  KEY RESPONSIBILITIES:- 
  1. Call Center Performance: 
 Ensure the efficient and effective operation of small call centers at various Skill Development Centers.
 Monitor and improve call center metrics, including call volume, response time, and customer satisfaction, to meet performance targets.
  2. Team Leadership and Develop...
        

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