Manager, Centralized Issue Management PB & CB

What’s the opportunity?

As Manager, you will support a centralized function to ensure first-line compliance with the Enterprise Issue Management Standard, driving consistent and timely issue resolution, risk mitigation, and governance across Personal and Commercial Banking. This role is responsible for the maintenance, communication, and holistic management of issues.

What will you do?

• Oversee first‑line adherence to the Enterprise Issue Management Standard, ensuring policies, procedures and controls align with regulatory and organizational requirements.
• Develop and execute workflows for issue intake, prioritization, investigation and resolution, ensuring consistency and timeliness, and foster cross‑functional collaboration to address systemic issues and prevent recurrence.
• Oversee and assess the completeness and quality of issue records, which include the end‑to‑end lifecycle of each issue.
• Advise and partner with i...