Manager, customer insights & reporting

This is a 16 month contract role hybrid role in Toronto.

Responsibilities

The Manager, Customer Insights and Reporting is responsible for the development, production, and ownership of customer metrics and reporting across Personal banking. The individual will have end‑to‑end project accountability, beginning with understanding the business objectives and leveraging expertise in process design to determine an efficient and optimal process for delivering reporting results. Development will include structuring the data flow and setting up automation. Ownership will continue post‑implementation and include investigations, improvements, and partner relations.

Analytic Capabilities & Critical Thinking

• Understand business KPIs, and relevant drivers and factors that can help reach business objectives.
• Internalize and understand the larger context of customer data elements and leverage a strong awareness of how customer and account attri...