Manager, Customer Journey Advocacy and Trust

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

This role helps drive Enterprise initiatives to reduce friction, strengthen trust, and improve outcomes at key moments in the Pharmacy Order Fulfillment Journey. The individual in this role will lead high‑impact initiatives at the intersection of customer experience, operations, analytics, and cross‑business collaboration. Success requires strong customer empathy, an entrepreneurial mindset, comfort navigating ambiguity, analytical rigor, and the ability to clearly and proactively communicate with senior leaders ...