Location
guadalajara
Job Type
Full-time
Posted
May 29, 2026
Job Description
**Req ID**:
We are currently seeking a Manager-Field Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
As a People Leader, the Manager is responsible for all aspects of hiring and development of their direct reports. The Manager is also responsible for delivery of services to our clients and client satisfaction.
**Role Responsibilities**
- Responsible for directing the Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality- Develop Personnel
- Conduct Client Field AHOD Meeting
- Team 1 on 1 Sessions
- HR Onboarding / Off boarding
- Provides direct supervision to a team of professional level team members globally.
- Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Manager/Delivery Manager will coordinate with NTTD Client Delivery Ex...
We are currently seeking a Manager-Field Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
As a People Leader, the Manager is responsible for all aspects of hiring and development of their direct reports. The Manager is also responsible for delivery of services to our clients and client satisfaction.
**Role Responsibilities**
- Responsible for directing the Field Service Team to achieve Quality, SLA, and Customer Satisfaction performance results, ensuring adequate field services, schedules, developing the team, and maintaining overall quality- Develop Personnel
- Conduct Client Field AHOD Meeting
- Team 1 on 1 Sessions
- HR Onboarding / Off boarding
- Provides direct supervision to a team of professional level team members globally.
- Responsible for monitoring SLA Performance, Program Implementations, and Customer Service Improvement (CSI) Programs. The Manager/Delivery Manager will coordinate with NTTD Client Delivery Ex...