Manager Operations Customer Service

Position Summary

Position is responsible for communications and operational support for customer accounts as it pertains to customer requirements. This position, which reports to the Senior Manager of Customer Service, is the primary liaison between the airline customers and the Gate Gourmet operational team.

Responsibilities

• Oversee all aspects of account management, including communication with the airline head office, local office where the operational unit is located, and primary account management within Gate Gourmet.
• Ensure compliance with all customer and airline service requirements by maintaining performance on customers as specified in the contract.
• Develop and maintain a positive, professional working relationship with both customer and unit management and staff, establishing a clear line of communication at all levels.
• Monitor communications between back‑office functions (billing department) and the customer and...