Job Description
Role: Manager - Operations Quality
Status: Regular, Full Time
Department: Operations Quality Standards
Location: Markham – Occasional Travel Required
Compensation: $84,264 - $130,609
Job Summary
We are seeking an experienced Operations Quality Standards Manager to lead our Quality Assurance team in delivering exceptional customer experiences across all channels and mediums. This critical role will own the contact centre quality program, managing the customer experience framework that prioritizes customer‑centric skills, understanding, resolving, and brand ambassadorship.
As an Operations Quality Standards Manager, you will play a vital role in driving our corporate customer experience strategy, educating, and aligning team members and vendors, delivering exceptional customer experiences across all channels and mediums.
Responsibilities
- Own the end‑to‑end Quali...